Return & Refund Policy

Last updated: June 1, 2025

1. Return Policy Overview

We want you to love your Purisrar purchase. If you're not completely satisfied, we're happy to accept returns within 30 days of delivery for a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Item must be unworn, unwashed, and in its original condition
• All original tags must be attached
• Item must be in its original packaging
• Proof of purchase (order confirmation email) is required

3. Non-Returnable Items

The following items cannot be returned:

• Items marked as "Final Sale"
• Gift cards
• Items that have been worn, washed, or altered
• Items returned after the 30-day window
• Items without original tags or packaging

4. How to Initiate a Return

To start a return, follow these steps:

1. Contact our customer service team at support@Purisrar.com with your order number
2. We will review your request and provide a Return Authorization (RA) number
3. Pack the item(s) securely with all original tags and packaging
4. Write the RA number on the outside of the package
5. Ship the package to the address provided by our team

5. Refund Process

Once we receive and inspect your returned item:

• We will notify you via email about the status of your refund
• If approved, the refund will be processed to your original payment method (JazzCash/EasyPaisa)
• Refunds are typically processed within 5-10 business days
• Shipping costs are non-refundable unless the return is due to our error

6. Exchanges

If you need a different size or color:

• Contact us within 30 days of delivery
• We will arrange an exchange subject to availability
• If the desired item is unavailable, a refund will be issued instead

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 7 days of receiving the item
• Include photos of the damage/defect in your email
• We will provide a prepaid return label and issue a full refund or replacement

8. Late or Missing Refunds

If you haven't received your refund:

1. Check your JazzCash/EasyPaisa account again
2. Contact your payment provider — it may take some time before the refund is officially posted
3. If you've done all of this and still haven't received your refund, contact us at support@Purisrar.com

9. Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged or defective
• We recommend using a trackable shipping service for your return
• We are not responsible for items lost in transit during return shipping

10. Contact Us

For any return or refund questions, please contact us:

• Email: support@Purisrar.com
• Response time: Within 24-48 hours